We Stand With You

Sizewise is committed to supporting our customers during the COVID-19 pandemic as we have during similar outbreaks, natural disasters, or local emergency situations. Just like our healthcare facility partners, we are prepared, practiced, and ready to continue service in times of critical need. Our top priorities are the safety of our employees and continued service to our customers and their patients.
 
For our 1,000+ employees, we’ve reinforced policies and procedures to protect them from hospital-borne infectious diseases, including COVID-19. For our customers, we continue to provide 24/7/365, uninterrupted service—helping facilities plan for immediate and future equipment needs.
 
As an equipment manufacturer with four US-based production facilities, we’ve increased production of bed frames and support surfaces—as well as new Quick-Ship Products for facilities urgently needing to expand their patient capacity.
 
We stand with our customers during this challenging time. Please reach out to your local Sizewise rep if we can help in any way, or call Customer Service any time day or night: 800-814-9389. 
 

Customer Q&A

How have equipment delivery/pickup/service protocols changed because of COVID-19?

Sizewise field employees continue to support customers at the highest level while following facility protocols and recommendations to prevent the spread of COVID-19. This often includes utilizing a facility’s “safe area” for deliveries, pickups, and service. Sizewise employees will follow a strict no-patient-contact policy during this time. Homecare deliveries, pickups, or service calls include an additional pre-screen for COVID-19 risk. To protect patients and our employees certain items may be drop-shipped to the home rather than delivered. Learn more about our Delivery, Pickup, and Service Protocols.
 

My facility needs in-servicing and has other questions about your equipment - but we've limited vendor visits. Do you have options for "virtual" in-servicing?

Yes—product in-service videos are online and available for customer use, and the Clinical Support Team is happy to connect with customers by conference call or Zoom video meetings. Browse a list of current In-Service Videos. To schedule a call or Zoom with a Sizewise clinician, reach out to your local sales rep or email clinicalsupport@sizewise.com.
 

Is Sizewise offering long-term rental/leasing options?

Yes. Our Extended Length of Stay (ELS) rates allow facilities to rent equipment for long periods of time at a discount. The facility will manage all equipment cleaning during the rental term. This may be a better option for facilities who are experiencing or anticipating long-term surges in their patient census. Contact your Sizewise rep for more information.
 

Will Sizewise maintain its industry leading delivery times?

We’re doing all we can to maintain the level of responsiveness our customers expect from Sizewise, but due to certain circumstances we may not be able to stand by our four-hour delivery promise. Our sales and customer service teams will keep all lines of communication open with customers—especially if a delivery, service, or pickup delay is expected. Delays, if any, will be temporary in nature.

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